IT can be something of a ‘dark art’ to a council’s management board, making measuring and managing it extremely complex.



We are transforming the way councils manage IT departments, and getting them to work for the business

Zena Cooke,

Corporate Director Resources



Key Performance Indicators around ‘availability’ will be augmented by adding visibility into system performance from the end-user perspective. This is achieved by creating Quadnet Management Dashboards (QMDashboards), for the Council’s most important apps.

QMDashboards for Tower Hamlets are real-time, and augmented by Email Alerts of faults. Below is an example management dashboard, using mock data.

Sample for



Management information on IT that makes sense

QMDashboards gives finance-orientated leaders historical (month-on-month) visibility of whether productivity is being impeded by an app, and if so, at what cost to the business. Thereafter, the business case – the cost/benefit - for fixing can be considered.

For IT leaders, QMDashboards display historical app performance relative to its SLA, as well as showing trends and volumes of user connections – valuable information for allocating resources for fixing slow apps.

Sample for



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